Shipping FAQs
How long does delivery take?
Most orders arrive in about 8 days from the day you order (typically 7–10 days), with free shipping and tracking. Our [Free! 2-Day Delivery] Collagen Overnight Wrapping Peel-Off Mask arrives within 2 days for U.S. orders and may ship separately.
When is my order processed?
Payment is processed when you place your order, and your order is sent to our fulfillment partner within 48 hours. The delivery time above includes processing and shipping.
Can I change or cancel my order?
You can cancel or change your order (including your shipping address) within 24 hours of placing it.
How do I track my order?
We email your tracking number as soon as your order ships. You can follow it on our Track My Order page. Tracking can take a day or two to start updating.
My order hasn't arrived. What should I do?
If your order has not arrived within 14 days, please contact us and we will look into it right away.
Contact us anytime at support@officialserein.com, or see our full Shipping Policy.